Return Policy

All orders can be cancelled until you receive an email marking the order as complete. If your order has been paid and you need to make a change or cancel an order, you must contact us as soon as possible. Once the packaging and shipping process has started, it can no longer be cancelled.

You are eligible for a refund or reshipment if:

– you did not receive the product within the guaranteed time (45 days not including 2-5 day processing).

– you received the wrong item.
-The product is lost and the delivery status on 17track is not “delivered”;
-The product is broken or damaged before we send it out;
– The tracking number of the product is invalid to check the delivery status;

You are not eligible for a refund or reshipment if:

We don’t resend or refund when:
– The parcel is not delivered due to the wrong address or phone number given in the orders;
-The parcel is not delivered due to the local post office fails to contact the recipient.

Once your return is received and inspected, we will notify you if you are approved for a refund and your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund within 14 days, first check with your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at chenxiuk@timelesswristwatches.com